Turn visitor luggage into a service, not a problem

Most major museums and attractions either prohibit wheeled cases and large bags or require them to be deposited in a cloakroom with limited capacity. Staffed cloakrooms cost money to run, fill up at peak times, and still leave some visitors turned away. The alternative many venues choose today is to point visitors towards station lockers or third-party storage operators nearby — sending them away from your gift shop, café and ticket desk to a competitor's front door.

Around the biggest London attractions, dedicated luggage-storage businesses already cluster within a few minutes' walk. That proves the demand exists. The difference with Lobby Locker is that the storage sits inside your destination, and the revenue is shared with you.

Smart lockers, code-locked storage cages, or a hybrid of both, fitted into space your venue already has — a corner of the cloakroom, an underused corridor, part of the entrance hall. Visitors book, pay by card or mobile wallet, and open their compartment from their own phone in about 30 seconds. No app to download, no staff to man it, and automatic reminders before the storage window ends.

Every bag is assigned to one named session, every compartment is individually locked, and every open is recorded digitally — a standard of accountability a staffed cloakroom with paper tags cannot match.

Nothing. We fund the hardware, installation, 4G connectivity, monitoring, guest support and monthly revenue settlement. You provide the space and receive a share of every paid storage session. Visitors typically pay a few pounds per bag — in line with what London attractions already charge for cloakroom storage.

Many of the venues with the strongest demand are also the most constrained: listed facades, protected interiors, no room for off-the-shelf steel cabinets. Our custom installations match your interiors — finishes, materials and sizing designed around your building, not imposed on it.

Why do museums and attractions need luggage storage?

Visitors arrive straight from the station or airport with suitcases, and most venues prohibit large bags or wheeled cases inside galleries and exhibition spaces. Today the options are a staffed cloakroom with limited capacity, or turning visitors away to find storage elsewhere. Self-service smart storage solves both: unlimited-by-staff capacity and a service inside the destination.

How does self-service luggage storage work for visitors?

Visitors book, pay and open a compartment from their own phone — no app to download, no queue at a desk. Payment is by card, Apple Pay or Google Pay, and automatic reminders are sent before the storage window ends. Access is granted and logged digitally.

What does it cost the venue?

Nothing. Lobby Locker funds the hardware, installation, connectivity, monitoring and guest support. The venue provides the space and receives a share of every paid storage session, settled monthly.

Can the storage match a listed or heritage building?

Yes. Installations are designed to match each venue's interiors, including heritage and listed buildings — bespoke finishes, materials and sizing rather than off-the-shelf cabinets.

Is the storage secure?

Every compartment is individually locked and every open is recorded digitally against a named session. That audit record protects both the visitor and the venue — something a staffed cloakroom with paper tags cannot offer.