Cloakroom service without the cloakroom staff

The traditional answer is a staffed cloakroom: open when the event is open, closed when it is not, priced into the event or offered free at the organiser's discretion, and dependent on someone being there to tag bags, watch the counter and hand items back at the end of the day. It costs staff every event day, it still queues at peak times, and it earns the venue nothing.

Self-service smart storage changes the model: it runs continuously, needs no one on the counter, handles every transaction digitally, and shares its revenue with the venue. The cloakroom's best hours stop being a cost line and become a revenue line.

Complimentary cloakroom provision is typically at the discretion of each organiser. An installation from Lobby Locker is different: it belongs to the venue and operates independently of any single event — before doors open, during breaks, after the last session, and on days when the venue hosts public footfall rather than ticketed events.

Smart lockers, code-locked storage cages, or a hybrid of both, sized to your footfall and fitted into space you already have. Visitors book, pay by card or mobile wallet, and open their compartment from their own phone — no app, no desk, no queue. Every compartment is individually locked and every open is recorded digitally against a named session.

Nothing. We fund the hardware, installation, 4G connectivity, monitoring, guest support and monthly revenue settlement. You provide the space and receive a share of every paid storage session — from footfall that was already walking through your doors.

Why do exhibition and conference venues need luggage storage?

Business visitors often arrive for an event before hotel check-in, or attend on their final day with a case that has to be checked out in the morning. Venue cloakrooms absorb some of this, but they need staffing, close when the event closes, and are subject to organiser discretion.

How is self-service storage different from a staffed cloakroom?

A staffed cloakroom requires someone on shift for every hour it is open, and it typically only operates during event hours. Self-service smart storage runs 24/7 with no staffing: visitors book, pay and open storage from their phone, and every transaction is logged digitally.

Does it depend on individual events?

No. Unlike a complimentary cloakroom offered at organiser discretion, the storage operates continuously — capturing arrivals before events open, during breaks and after they close, plus non-event footfall.

What does it cost the venue?

Nothing. Lobby Locker funds the hardware, installation, connectivity, monitoring and support. The venue provides the space and receives a share of every paid storage session, settled monthly.

Can it replace or augment our existing cloakroom?

Both. Some venues keep a small staffed desk for high-value items and let smart storage absorb the volume of cases and bags. Others replace the cloakroom entirely. Because the installation is funded by us, trying the hybrid model costs the venue nothing.